Terms & Conditions

All orders will be shipped from Sydney, Australia.

Please allow {2-4 business days} processing time before your order ships, pending availability and credit card authorisation. All orders placed after 12pm EST Monday-Friday will be shipped within the next 2 days. Public holidays are considered a weekend and no orders will be processed these days. If for some reason, any of the products selected are out of stock or if additional identification is needed for credit card authorisation, we will contact you directly.

SHIPPING

Yum Yum uses Australia Post for all shipments.

We recommend allowing at least 10 business days in regional areas, Western Australia and South Australia, and 3-5 business days for major cities. 

Yum Yum is not liable for any damage or loss of quality incurred during shipping.

We charge a flat rate of $15 for shipping delivery within Australia and $20 flat rate for NZ.

Soft Drinks are only available for local pick up. 

CANDY FULFILMENT

All pick and mix orders will be fulfilled in the same bag.

Due to the nature of chocolates, we will only ship our goods on Monday-Thursday to avoid products being held in warehouses over weekends. Order placed on Friday-Sunday will be shipped on Monday morning. Products will be insulated and in warmer months to keep chocolates cool during transit. We endeavour as much as possible to protect the chocolates from the rigours of transport using strong packaging with appropriate insulation for both movement and temperature.

RETURNS AND EXCHANGE

Yum Yum does not accept ‘change of mind’ returns on any of the products purchased through our website. Upon checking out, if you entered your shipping address incorrectly and your parcel has returned to us, we will contact you to arrange redelivery of your parcel, extra fees may apply. No refund applies. YumYum is not liable for any damage or loss of quality incurred during shipping.

All Yum Yum products are of highest quality and quality controls are carried out on daily basis.

All products are checked before being dispatched and all loose sweets will be packed in heat sealed cellophane bags to ensure the longest possible shelf life. However, if something appears to be wrong with the products when you receive them, please notify us immediately by sending an email to hello@yumyumcandy.com.au and we promise to replace the products as soon as possible. Please always keep the damaged products until we have resolved the problem.

PRIVACY

Yum Yum takes the utmost care and concern for your privacy while you are shopping on our website. YumYum does not sell or share any information gathered from our website or from our stores.View our privacy policy here.

CONTACT

Please contact Yum Yum directly via: hello@yumyumcandy.com.au for any special orders or requests.